Hi Wilai,
Can you please raise a ticket with the HelpDesk, and once you have the Incident Number, send that to the following for follow up:
NSK, Kiran Kumar (kiran-kumar.nsk@hpe.com)
MDLZ_SAP_Coupa_Global (mdlz_sap_coupa_global@hpe.com)
Reddy, Anji (anji.reddy2@hpe.com)
Kind regards,