CONCLUSIONS AND RECOMMENDATIONS As a result of this retrospective analysis of the focused planning, i monitoring, and adjusting of the Positive Behavior Interventions and Supports (PBIS) Model used in this urban school system case study, it is concluded that any systemic change or systemic application of a program model, will be accomplished successfully if educational leaders manage in the effective change zone addressing those key organizational professional, and personal needs of those implementing the change. The PBIS Model has made a significant change in student behavior, academic achievement, and faculty focus identified outcomes illustrate the impact of this program. However, the researchers contend that it was not only the PBIS planned, implemented, monitored, and adjusted via effective change zone planning addressing the "high-touch needs of those stakeholders. It was both the content of the change (PBIS Model) and the change process (Effective Change Zone) that both contributed to the success of the change as documented in this case study.