London Fire Brigade (LFB) used two aerial platforms to bring people down from the 10 stuck capsules. Crews also worked with an engineer to manually release the ride’s friction brake so that it could be turned to align with the aerial ladder.
Clive Robinson, LFB’s station manager, said people waited patiently to be rescued. “It’s slow work as we need to access each cage individually and ensure they are secure before we move them from the ride on to our platform and bring them back down to the ground. There are no injuries and everyone is patiently waiting for us to get around to them.”
A spokeswoman for the Health and Safety Executive said: “We are aware of the incident and we are making inquiries.”
Officers from the Metropolitan police placed a cordon around the ride to ensure the fire brigade could carry out their work away from crowds.
The cause of the incident remains unknown.