4.4. Requests and quick responses
Taking into account the limitations of any citizen security system, the quadrants also have limited resources that
are patrols, equipment and personal, among others. To respond quickly to citizen request tends to be a difficult task
due to the dynamic nature of the system. Taking this into account, a quick response to citizen request was
conceived. That consists in reading a QR code that contains the actual geographic coordinates of the site, the
message and the mobile number of the patrol to be contacted.
When the citizen wishes to make a request on any event concerned with the quadrant, such as a street quarrel, an
accident, a theft, etc., he reads the QR code with his mobile, the system attends his demand, process it and send it
immediately to the patrol assigned to the quadrant. Once the patrol receives the citizen request, the system assigns
immediately the task and gives it the highest priority since it is considered an emergency. According to the priority
of the request, the members of the patrols validate the information supplied by the citizen, and using the GPS
coordinates (latitude and longitude) of the request, the system looks for a camera located in the quadrant close to
the request being made. The system sends the camera’s video streaming to the patrol in what the member of the
patrol can watch what is happening in real time. Finally, the patrol contacts by phone the citizen in order to get
additional information concerning the request. When the verifying process has been done, the patrol goes to the
target location.