Dear Niphon / Desmond
Please follow up our work flow for goods return by
1. Before driver take back any goods from customer, Salesman have to fill up the form Goods return requisition to state that what item to return , how many qty, which i believe that salesman have communicate with customer and discuss with superior boss before hand and justify why have to return, what the reason, otherwise our driver could not receive any goods back without form -> Please strictly to follow.
2. When warehouse get request by this form they will assign to person who in charge on this to take back the goods , so they can check whether they are correct part/qty that you request or not.
3. Goods arrived at warehouse then we will process for next step with persons who are related.
Understand that salesman for HEP division not in office all the time but you still can communicate with supporting staffs or manage yourself to follow up, Please comply company procedure.
Thank you & Regards,
Dear Niphon / DesmondPlease follow up our work flow for goods return by 1. Before driver take back any goods from customer, Salesman have to fill up the form Goods return requisition to state that what item to return , how many qty, which i believe that salesman have communicate with customer and discuss with superior boss before hand and justify why have to return, what the reason, otherwise our driver could not receive any goods back without form -> Please strictly to follow.2. When warehouse get request by this form they will assign to person who in charge on this to take back the goods , so they can check whether they are correct part/qty that you request or not.3. Goods arrived at warehouse then we will process for next step with persons who are related.Understand that salesman for HEP division not in office all the time but you still can communicate with supporting staffs or manage yourself to follow up, Please comply company procedure.Thank you & Regards,
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