Resilience is a function of an organisation’s:
• situation awareness,
• management of keystone vulnerabilities and
• adaptive capacity
in a complex, dynamic and interconnected environment.
The research described in this report looks at ten New Zealand organisations from a range of
industry sectors, sizes, localities and types to discover common issues that foster or create
barriers to increased resilience. A process for Resilience Management is described for both
evaluating and improving an organisation’s resilience.
The Resilience Management process involves: