The names and addresses of the targeted hotels were drawn from the Jordanian Ministry of Tourism and Antiquities website. The population of the study includes 1039 employees working in 29 hotels. Among these hotels, there are multinationals (international) and local hotels operating in the same market. The decision was made to include 250 employees as a sample for the study using a quota sample technique, as it shown in Table 1. The figures presented in the fourth column shows the respondents for each hotel category who were invited to participate in the study.