Hello,
Thank you for adding a message to your question. We will respond to your message by email.
Anytime you wish you can view your question online:
https://support.steampowered.com/view.php?ticketref=8542-EYKM-3275
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Your question may already be answered in our knowledgebase:
https://support.steampowered.com/kb_search.php?searchwords=
As an alternate resource, please check Steam Discussions as other users may have resolved this issue:
http://steamcommunity.com/discussions/forum/1/