this is a critical requirement for maintaining
competitiveness. It is postulated that the
implementation of JIT concepts in the service
sector will facilitate the achievement of
benefits long realized by the manufacturing
sector. A comparison of manufacturing and
service operations was conducted in an
attempt to show the transferability and
applicability of these concepts to the service
sector. The activities that would most likely
show the greatest potential for the
improvement of services through the use of
JIT concepts were analyzed and discussed.
The philosophy of JIT can bring impressive
advances in productivity and quality to the
increasingly service-dominated economies of
the future (Levitt, 1976).