The Training Assistant Manager responsible for assistance the Training Manager in planning, organizing, coordinating and conducting training needs and training programs in order to improve the quality of services and performances of the employees
DUTIES AND RESPONSIBILITIES
Identify training needs
Analyses training needs in the hotel and prioritizes by working closely with Director of Human Resources and Human Resources Manager
Designs training program to meet training needs
Assists Department Heads in identifying their training needs
Prepare yearly training budget
Plans annual training budget
Prepare training programs
Develops yearly training program as planned.
Implements monthly training program in relation to the training needs
Develops training courses and manuals in cooperation with Department Heads
Coordinates functions and activities for Department Heads
Assists and oversees Department Heads to conduct on-the-job training as well as skill training for new staff
Contacts outside training sources for developing management skills level
Organises English language program or other necessary language used in the hotel
Conduct training sessions
Conducts employee orientation program, guest courtesy courses and supervisory courses
Develops new training procedures and techniques
Evaluate training courses
Monitor and follow up all the training program organised
Advises management on staff progress and needs
Sends a report to Human Resources Manager and Department Heads concerned
Coordinates with Department Heads and Departmental Trainers to monitor their own staff performance
Human Responsibilities
Counsels hotel personnel as needed in the area of career planning, training and development, employee relations etc.
Maintains close relationship with the internal and external staff, especially with Department Heads and Departmental Trainers
Interacts with individuals outside the hotel such as Human Resources Associations/Training Association etc.
Social Responsibilities
Be responsible for any social activities/events such as Unicef program etc.
Organises and accepts the local trainees/internship program