ABSTRACT: Trust is the most crucial factor for online shopping. Those
organizations interested in enhancing their business channel with internet
shopping need to understand the influence of consumers’ trust, and how it
depends on other independent variables. Additionally, they need to understand
the cause of unreliability, how to eliminate it, and what functions have to be
improved and maintained in order to attract consumers. This will allow
organizations to understand the existing internet shopping environment and the
consumers’ decision to repurchase.
This study investigates the factors influencing
consumer trust in internet shopping in Thailand.
Based on various previous
empirical studies, a conceptual framework was developed to examine the
relationship between six factors which influence trust in Internet shopping.
The data was analyzed by using structural equation modeling (SEM) to test all
hypotheses.
The results of this study show that perceived integrity and perceived
ease of use have a positive relationship with trust toward Internet shopping in
Thailand.
Recommendations are provided for Internet sellers to enable them to
increase consumer trust.