Literature agrees that loyalty is associated with customer’s desire to continue in dealing with the
organization. Kotler( 2003) defined customer loyalty as customer’s measure and his desire in exchange
participation in organization interactive activities. In this context,(Padige,2002) defined loyalty as" a desire to
deal with a specific organization other than competitive organizations." Thorsten, et. al, 2002) has defined
customer loyalty as" customer frequent purchase behavior." While Benntt & Leonard, (2000) define customer
loyalty as replicate procurement process resulting from preference.