Efficiency is Everything
Scientific Management: Pioneered by Frederick Winslow Taylor
How to Get Organized
Administrative Principles
Contributed to Bureaucratic Organizations
What about People?
Hawthorne Studies
Can Bureaucracies Be Flexible?
Flexible and lean; focused on service, quality, and engaged employees (1908s)
It All Depends: Key Contingencies
Contingency: there is no “one best way”