STEPS WE WILL TAKE
1. Acknowledge receipt of your claim notification
2. Engage a surveyor if necessary
3. Initiate an investigation of the cause of damage
4. Await your quantified claim
5. Acknowledge receipt of your quantified claim and
request any missing documentation from you
6. Finalise our internal investigation
7. Evaluate the merits of your claim and the extent of
Maersk Line’s liability
8. Communicate the result of our investigation to you