A cross-functional orientation in place of the hierarchical organization.
● Cross-functional process teams, supported by the management system (education, communication, performance management, recognition and reward, compensation, new career path structures, etc.). The mission of each team is to dramatically improve the effectiveness, efficiency, and adapt- ability of each major business process to which it is assigned.
● Prime organizational focus on the needs of customers, external and internal, and business needs such as cost, cycle time, waste elimination.
● The driving of all work processes by quality of products and services and overall value creation. Critical Success Factors for PQM Implementation. The following factors are impor-
tant to the success of a PQM initiative:
● Leadership from the top of the organization
● Management which communicates the vision, strategic goals, and key business objectives through- out the organization
● Vision shared by all in the organization
● Employees empowered and accountable to act in support of these key business objectives
● Expertise in change management available throughout the organization to facilitate dramatic change
● Continuous improvement
● Widespread skills in project management to enable the many PQM teams to manage schedules,
costs, and work plans being coordinated and implemented throughout the organization
● Executive management promotion of the importance, impact, progress, and success of the PQM effort throughout the organization, and to external stakeholders
● Upper management’s obligation is to enable and promote three principal objectives: customer focus, process orientation, and empowered employees at all levels
Leaders of those organizations who have adopted PQM as a management tool know that Process Quality Management is a continuous managerial focus, not a single event or a quick fix. They also know that a constant focus on business processes is essential to the long-term success of their orga- nization.