1. A time schedule stating when the invoices are due to be sent to debtors must be defined by the
Credit Manager and strictly adhered to by Accounts Receivable.
- For Company’s individual guests: A/R invoice to be prepared and sent within 48 hours of checkout.
- For Travel agents: depending of the volume of business and the agreement signed, generally on fortnightly or monthly basis.
- Monthly spots checks must be performed by the Financial Controller (or delegate) to ensure that the time schedule is adhered to.
2. For each guest folio transferred to City Ledger, Accounts Receivable will generate from the system an invoice per folio or per batch (grouping several folios in one statement) to be sent to the customer as detailed above.
Any supporting documents as requested by the debtor, for proceeding to payment, must be attached (ie guest folio with related accommodation voucher/guarantee letter, etc).
3. For a hotel allowing payment in a foreign currency, the equivalent total invoice amount in the second currency must be stated on the system generated A/R invoice, using the exchange rate of the day of issuing the invoice.
4. Amended A/R invoices are not permitted. If a credit is due to a customer a credit note must be issued referring to the original invoice.