KEY ACTIONS
- Sets standards for excellence – Establishes criteria and/or work procedures to achieve a high level of quality productivity, or service.
- Ensure high quality – Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments.
- Takes responsibility – Accepts responsibility for outcomes ( positive or negative ) of one’s work; admits mistakes and refocuses efforts when appropriate.
- encourages others to take responsibility – Provides encouragement and support to others in accepting responsibility; does not accept others’ denial of responsibility without questioning. (Work Standards)