Concerning the samples, we called DHL - and they informed that the samples have already been cleared from costums - but you have to contact DHL to authorize the delivery. Please contact DHL to authorize the delivery of the samples.
The delivery of your order has been scheduled with your forwarder Agent for the day 19/12/2014 (Thursday this week). But you forwarder agent informed us today that they sitll have not your authorisation to pick up the goods. Can you please confirm.