Exploration and experimentation are essential for learning how
to use new technologies, but this is not always easy. A male participant (70, intermediate user), who had a computer for 4 years, said:
‘‘I was not really sure how to use it properly; it was a case of trial or
error. I got a little bit frustrated first, because I don’t have a great
deal of patience, I expect results, quick results, you don’t always
get them with a computer when you learn, you go round and round
in circles and then I lose interest, and then, close it up. It can be
frustrating at times. Coming back to the same, not getting to where
I wanted to be, coming back to something I couldn’t get rid of,
eventually got rid of it and then went round and round again, come
back with it again. I thought if this is a computer I don’t want to
know.’’