The results entail several useful implications for managers in the hospitality industry.
Specifically, the immediate supervisors of frontline employees should be frequently
trained on how to recognize depressed employees with loss of interest and
concentration in tasks, low levels of energy and increased fatigue, and poor grooming.
Hotel managements should establish and maintain a supportive work environment,
which may consist of supportive supervisors and wellness-health programs. Hotel
managements could also benefit from mentors to help such employees to cope with
depression. Mentors in an organization provide three categories of functions:
vocational support, psychosocial support, and role modeling (Lankau et al., 2006). The
availability of these mentors providing such functions in the workplace could be one of
the remedies for alleviating emotional exhaustion and depression.