I reported the matter to our top management. We cannot accept the claim of AUD 8,580.08 for the repair cost as this special requirement was not explicitly stated at the time of offer and order of the oil level gauge.
Do you still need us to replace this Comem oil level gauge? I read from the site investigation and repair report that the oil level gauge was functioning satisfactorily after the repair person fitted a lock washer and re-install the nut.
I wait for your feedback.
Please note that our company will be closed for Lunar New Year holidays from 18-Feb-15 (Wed) to 22-Feb-15 (Sun). We resume operation on 23-Feb-15 (Mon).