At present, the hotel business is very competitive as hotels try to be first in providing hospitality and a nice atmosphere for the guests, so they feel as if they were in a home away from home.
In general, the hospitality industry is labor-intensive, that is it employs a large number of people to perform its service in order to maintain a high standard. The large luxury hotels of today are like a city within a city, offering their guests every conceivable facility, convenience, and service.