No mistakes will be made by saying that without good internal communication
there is no good external communication, which will then result in inadequate
performance. In addition, it is not possible to imagine organizational
communication without conflict. Conflicts are something normal in any
organization because people have different opinions and among them, there are
people who cannot accept other people’s different opinions. It was first believed
that conflicts were something that might destroy manager’s authority but studies in
the 1970s showed that conflicts could have a positive, as well as a negative side.
There is a common agreement that it is very dangerous for an organization to have
both too many conflicts, as well as not to have any conflicts. For the purpose of
this paper, conflict management is analyzed as a contemporary field of
management, while managers are analyzed in terms of their role in conflict
management