6.4 Engaging effectively with institutional stakeholders
Institutional stakeholders are other organisations with which the organisation needs
to work for formal accountability or to improve services and outcomes. Public services
have a complex network of governance relationships involving lateral relationships
between partners and hierarchical relationships between Parliament, central
government and local organisations. Some of these are accountability relationships,
while others are to do with working together to achieve better outcomes.
Few public service organisations can achieve
their intended outcomes through their
own efforts alone. Relationships with other
organisations are important, especially if they
provide similar or related services or serve
the same users or communities. Developing
formal and informal partnerships may mean
that organisations can use their resources
more effectively or offer their services in
a different and, for service users, more
benefi cial way.