The final phase in the strategic marketing process is the control phase that “seeks to keep the marketing program moving in the direction set for it” (Kerin et al., 2006). The control process involves evaluating the progress and measuring the results of specific marketing programs. The final phase is ongoing and will help with continuous improvement efforts. A critical function of the third phase is to identify any critical variances from the original plan and enact contingency plans if necessary to keep the programs in line with the overall organizational goals. In addition, performance results can be tracked to identify important consumer, environmental or market trends that may indicate the need for a revised marketing plan. The control phase will reveal company successes or failures that can be used to develop future marketing strategies, plans, and programs.
Classic Airlines will most likely experience derailers during the implementation process which can cause a delay in the partnering process. The two main derailers for leaders to control during implementation are changing behaviors and employees who resist organizational change. “Since leaders have the most to lose [during implementation] and may be steeped in the traditional ways, it is sometimes hardest for them to change behaviors” (Larson, 2007, p. 26). Most employees fear change because of job security reasons. “Employees may be uncertain about the impact on their own job and careers and thus resist implementation” (Daft, 1986, p. 289). The company must be focused on becoming the leading airlines provider by investing in internal and external marketing to provide the best customer service possible.