The preceding discussion provides a brief
overview of E banking and highlights the need to further
our understanding of this particular area of E banking
services in the context of customer satisfaction and
continuity in dealing with such services. Therefore, the
following
research objectives were considered worthy of
exploration:
1.To explore the impact of the factors related to E service quality on customers satisfaction and
continuity in dealing with E banking services.
2.To determine the impact of the personal factors on customers’ satisfaction and dealing with E banking services.
3.To identify the perceived usefulness of dealing with E banking services.
4.To determine the level of customer satisfaction and its impact on the continuity in dealing with E banking services.
5.To examine the correlation between the different focal constructs in the model of the study