We really apologize for the inconvenience this incident caused. The problems that you mentioned have been checked this incident case. I regret this unintentional mistake on my part, the reasons for which I have been sent you the delayed pick asia while we’ve been sent the pre alert shipment to Schenker that there is a shipment ready. Our warehouse team have been sent the report by email about this order that they was picked and packed to finish on 4 Feb 15 at 4.35 pm. (Time in TH) and then we have to do on process the export documentation from Free zone to BKK port for waiting to ship by sea as scheduling.