Receiving visitors and guests is a secretary's daily routine in the office. As a secretary, you represent your company, and you should try to make a good impression on visitors when you greet them. A secretary should always greet a visitor and be friendly and helpful. A secretary should have a thorough knowledge of the structure of the organization and its staff. When talking with the visitor, a secretary should pay attention and listen to the visitor carefully. Most importantly, a secretary should find out if the visitor has an appointment or not. If the visitor has an appointment, the secretary needs to check the appointment book first. If the visitor does not have an appointment
find out the reason for his visit and the person he wants to see.