To be able to ensure alerting and notification process to take place as rapidly as possible, Thomas Cook
and TUI installed FACT24, “Europe’s leading notification, alerting and crisis management service from F24
AG. The service offers fully automated notification and alerting services and also calls telephone conferences”
(F24 Press Release, 2011). The system enables crisis management care teams to assemble faster on the bases of
tailored criteria such as location, qualifications and skills of the personnel and can be notified at once. There are
some additional functions, as for example the Case Manager function which enables crisis squad to exchange
news, documents and media in real time using a protected online portal (F24, Press Release, 2011).
Additionally, the service can incorporate subscriptions to relevant message feeds from new portals to social
networks.