Thanks for your email.
We are sorry to hear that you have received an incorrect item from us; this is not something we have to deal with very often.
We want to investigate how this has happened and try to resolve this as quickly as possible for you. Before we proceed, we would appreciate it if you could please reply to this email including an image of the item that you have received.
We look forward to your reply and we apologise for any inconvenience caused.