Dear Siemens team,
As you know, we have signed the contract with end user on 7 Sep 2015
We are concerned about the contract specify the delivery date within 90 days.
Please note that this contract according to the Siemens make promises with the end user.
Also, our staff gets confirmed the delivery date within 90 days from Mr. Cannon by phone before we sign the contract.
Last week the end user call us and ask about room renovation and installation planning. We don't know how to give answers because only Siemens make the commitment and discuss with end user.
From Siemens quotation on date 22 Sep 2015.
Delivery date: Within 150 days after receiving your purchase order
So could you please let us know as follows.
1. Follow the last Siemens quotation only requests our purchase order and Delivery date within 150 days. We already send our purchase order to Siemens on 11 Sep 2015. We still wait your planning.
2. Why Siemens makes commitment to end user about delivery date within 90 days and make quotation for our delivery date within 150 days? What it means?
3. What Siemens have make commitment to the end user?
4. Please send layout, drawing, Installation planning, room renovation or electrical system to us as soon as possible.
5. This project value 25MB, But no detail of 2 Years warranty. Please give us for more detail. (We recommend in detail must be follow the contract)
6. As our request in last meeting about price of service contract with spare parts and without spare parts. We still are waiting.
We are confident in professionalism of Siemens. But, it's very difficult for us to understand the Siemens process and control systems.
According to our last meeting on 11 Sep 2015, I would like to remind you one more time about our leasing PO. We need to process for Kasikorn leasing approve about 1 month after getting the contract from end user.
In case Siemens need leasing PO. It’s available now, but Siemens have to make clear everything.
The best solution for this project. We suggest that Siemens should arrange a meeting for make same understanding in front of end user and UMG as soon as possible.