HKIA’s focus on passengers was also recognised by the Hong Kong Association for Customer Service Excellence. The “Smiles at the Airport” programme won a Gold Award in the Service Appreciation Category, while our customer service counters took the Gold Prize in the Team Segment of the Counter Service Competition. Adding Convenience Today, most people travel with a mobile phone and a computer. We began installing public charging facilities in 2009 and now have 256 charging points in Terminal 1 (T1) and the North Satellite Concourse. In April 2015, this service was extended into Terminal 2 (T2) and SkyPier, with the installation of 400 additional charging points. By mid-2015, a further 510 charging points were installed in 16 i-Tables (desks with publicly accessible, internetenabled computers) in the departure area of T1.