If you have concerns about your lottery entry, please contact service@volksusa.com before the lottery entry period ends. Soon after your pre-order is sent to us, our system will send you an automatic email confirming your pre-order.If you do not receive this email, please check your spam/junk mail. If it is not there, then it may be the result of a network error or misspelling of your email address. Please contact us should you not receive this email. We cannot allow any pre-orders for any reason after the pre-order period ends.