It is important to note that although this case ends with a piece of custom-developed
software being selected, up to the demonstration point, three package and three custom
applications were being simultaneously evaluated using the same processes. Even at
demonstration point, one package provider was still included in the process. This alone
provides empirical evidence to support the argument that package evaluation should be
located more squarely within IS evaluation thinking.
As with custom development, at Transport Plc the evaluation