I am writhing this email to explain regarding CITES.
It is a required document that enables you to export/import a product made of certain endangered species restricted by CITES.
We apply for the CITES documentation on behalf of you before you take out a product from Japan to a foregin country.
I believe that the card holder you purchased was already taken into your country. Once it is taken into your country we won't be able to issue it.
If you have any inquiries, please let me know.
Thank you very much .