C4
V uses many web-based technologies, with the most visible
being the (public access) website. C4
V is linked to the VA administrative
websites of NCA, VBA, and VHA, and each website
has a “contact us” link. VA also hosts the Inquiry Routing and
Information System (IRIS) for the public to obtain general information
and as a secure way to send queries that contain personally
identifiable information (PII). Users may submit compliments,
complaints, and suggestions via IRIS, which routes the message
to the appropriate station, service, and/or team. Additionally,
the VA offers MyHealtheVet (MHV) and the eBenefits portal as
secure messaging systems with the respective health and benefits
functions at C4
V. Recognizing that not all Veterans have computer
access or are computer-capable—particularly homeless, disabled,
and elderly Veterans—C4
V collaborated with the VI Division
of Libraries, Archives, and Museums on the VI Network for the
Future (VINF). Beginning in 2013, C4
V laptop computers began
to reach their replacement schedule, so the C4
V IT Department
suggested an innovation: delete data files and donate the computers
to VINF for relocation into libraries, museums, and VSOs.
Recipient facilities agreed to provide computer support to any
Veteran upon request to enhance Veteran access to C4
V services.