wears iPod to work
Doesn't use employee entrance
ignores guest
(who he could face later)
late for work.... again
Doesn't apologize
unwashed uniform
no name tag
doesn't dispose of waste properly
poor hygiene. doesn't wash hands before work or after bathroom breaks
bad posture
not enough sleep the night before work
personal talk with co-worker at front desk
ignores approaching guest
no eye contact with guest checking in
fails to turn off cell phone (or leave in locker)
taking personal call on duty
abandoning station with guest present (and no explanation)
taking personal call on hotel phone
announcing a room number out loud , violating security procedures
giving out key without asking for id
not recognizing crime or calling police
being an idiot