One adage states that knowledge management is made up of ten percent technology and 90 percent people [49]. This
implies that people is one of the most important enabler in knowledge management. There are many factors which are
related to people such as personality, cognitive style, self-efficacy, and skills. Concerned with skill, many researchers
refer to T-shaped skill [27, 29]. T-shaped skills means that they are both very deep (the stem of the T) yet broad enough
(the cross of the T) to enable their possessors to explore the interfaces between their particular knowledge domain and
various applications of that knowledge in particular product [27]. Madhavan and Grover [29] argue that the horizontal
stroke of the T-shaped skill set enables organizational members to meaningfully interact with one another. Without
these skills, such interaction would be hampered. Therefore, T-shaped skill is an important variable.