By 2020, the industry leaders will separate themselves from the pack through continuous innovation across the enterprise. That means they will have the ideas, vision, and leadership to not only stay ahead of the market, but to actually reshape it, likely in the context of a broader value chain than envisioned today.
IT as an enabler:Technology is critical to this progression.Simplification—banks need to invest in capabilities such as digitizing their finance and HR functions, along with logistics and operations, to make them more responsive to the shifting requirements of a dynamic market.And need to rebuild their IT platforms. Finally, will need to build their business around technology as an enabling tool for generating new ideas and insights across the enterprise. They will also convert these ideas into digital banking products and services that can meet the evolving demands of customers.