The history of quality control is
undoubtedly as old as industry itself.
Total Quality movement was started
after the 2nd world war in industry, but
on large scale it attracted attention in
1980s, when Japanese captured a large
share of world market under the slogan
“Made in Japan” (Akhtar, 2000;
Besterfield, Michna, Besterfield &
Sarce, 2004). After wards this concept
shifted into other fields of life to
improve the performance by quality
management. Later on this movement