Note
Dear Sataporn, The charges is for repairable damage which in the images, you are able to see the bent. We regret to inform you that we are unable to provide any exception for this case. If you feel your issue has been resolved, please choose the status as “Closed” as a reply is not required. If you would like to send us a reply, please ensure that the "Status" field is selected as "Open" and "Escalate To" field is selected as "Apple". Best Regards, Jonathan Low | ACS APAC Applecare Channel Support Specialist