conversationDisappointed with the quality of Campany
At first let me tell you about this watch!
I got this watch from Jomashop, but it stayed in my mail box for a week! When I opened the box, It's seem like already worn and scratches on this watch. I also took a photos!! I bought this watch for my niece, but it too big for her! I did not ship to her yet, because she lives another country!!! I always kept this watch in the box and never worn.
Anyway, I thik Jomashop know very well that why they not ship a new watch to customer for low price!!!
I tried to send emails after I returned a watch many times, but no reply from them!
Finally! I just got reply from Zalman on chat today!!
Here a copy!!!
Nittaya ] I already returned a watch on Dec 24, 2014 and sent messages, but I haven't heard from you since the item delivered on Dec 27!! When Jomashop send me refund???
[Zalman] Welcome to Jomashop's customer service. How may I assist you with your product selection(s) and purchases?
[Zalman] Hi
[Zalman] unfortunately we were not able to take the watch back since it was worn
[Zalman] we shipped it abck to you
1Z7R3F940349426858
[Zalman] did you not get an email?
[Nittaya ] no
[Zalman] hmm
[Zalman] i am really sorry about that
[Nittaya ] never since i returned the item!!
[Zalman] the returns department should have sent you an email
[Nittaya ] All returned items take about 7 to 10 business days to be processed for a credit or exchange.
[Nittaya ] 15 days already!!
[Zalman] unfortunately we were not able to take the watch back since it was worn
[Zalman] we shipped it back to you
[Zalman] tracking # 1Z7R3F940349426858
[Nittaya ] USPS Tracking Number: 1310089000008287532
[Zalman] are you getting my messages?
[Zalman] unfortunately we were not able to take the watch back since it was worn
[Zalman] we shipped it back to you
[Nittaya ] never worn!!
[Zalman] there were scratches on the watch
[Nittaya ] I got this watch that the same how it looked like!!
[Nittaya ] I took a photo, and a VDO also!!
[Zalman] can you send them to me
[Zalman] zalman@jomashop.com
[Nittaya ] when i fist received a watch
[Zalman] email them to me
[Nittaya ] if there were scratches on the watch, that from Jomashop already!
[Zalman] send me the pictures you have
[Nittaya ] okay!
[Zalman] thank yo u
[Zalman] i will reply to the email within 24 hours
Ouestion?
Why does Jomashop not reply to customer after returned?
Why does Jomashop ship a watch back to customer before discuss or conversation?
conversationDisappointed with the quality of Campany
At first let me tell you about this watch!
I got this watch from Jomashop, but it stayed in my mail box for a week! When I opened the box, It's seem like already worn and scratches on this watch. I also took a photos!! I bought this watch for my niece, but it too big for her! I did not ship to her yet, because she lives another country!!! I always kept this watch in the box and never worn.
Anyway, I thik Jomashop know very well that why they not ship a new watch to customer for low price!!!
I tried to send emails after I returned a watch many times, but no reply from them!
Finally! I just got reply from Zalman on chat today!!
Here a copy!!!
Nittaya ] I already returned a watch on Dec 24, 2014 and sent messages, but I haven't heard from you since the item delivered on Dec 27!! When Jomashop send me refund???
[Zalman] Welcome to Jomashop's customer service. How may I assist you with your product selection(s) and purchases?
[Zalman] Hi
[Zalman] unfortunately we were not able to take the watch back since it was worn
[Zalman] we shipped it abck to you
1Z7R3F940349426858
[Zalman] did you not get an email?
[Nittaya ] no
[Zalman] hmm
[Zalman] i am really sorry about that
[Nittaya ] never since i returned the item!!
[Zalman] the returns department should have sent you an email
[Nittaya ] All returned items take about 7 to 10 business days to be processed for a credit or exchange.
[Nittaya ] 15 days already!!
[Zalman] unfortunately we were not able to take the watch back since it was worn
[Zalman] we shipped it back to you
[Zalman] tracking # 1Z7R3F940349426858
[Nittaya ] USPS Tracking Number: 1310089000008287532
[Zalman] are you getting my messages?
[Zalman] unfortunately we were not able to take the watch back since it was worn
[Zalman] we shipped it back to you
[Nittaya ] never worn!!
[Zalman] there were scratches on the watch
[Nittaya ] I got this watch that the same how it looked like!!
[Nittaya ] I took a photo, and a VDO also!!
[Zalman] can you send them to me
[Zalman] zalman@jomashop.com
[Nittaya ] when i fist received a watch
[Zalman] email them to me
[Nittaya ] if there were scratches on the watch, that from Jomashop already!
[Zalman] send me the pictures you have
[Nittaya ] okay!
[Zalman] thank yo u
[Zalman] i will reply to the email within 24 hours
Ouestion?
Why does Jomashop not reply to customer after returned?
Why does Jomashop ship a watch back to customer before discuss or conversation?
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