Many thanks for the remote session, Unfortunately the recorder and the logs have not been able to give any insight why the recorder stopped recording during these times. Its a passive solution so we relay on the SPAN to offer us all call data, if for any reason there was a network issue or some data was not being presented to the recorder then we would not have recorded the calls.
Are you confident that there were no issues during this time?
IDeally for us to be able to progress this further we would like to get a wireshark trace running when calls are not recording, this would allow us to see exactly what was being presented on the SPAN.
Has the issue resurfaced since January and are you able to replicate the issue?
Kind Regards
Mal Sandhu