In e-commerce DHL GLOBAL FORWARDING is innovator who introduce the e- commerce through this organization mails an order throughout the world in retail. E -commerce covered the gap between the e-business. Consumer and buyer purchase and place order in few clicks this will help the customer there is a transparency in e-commerce round the clock means 24 hours service. DHL maintain the relationship with solution provider throughout the world delivering direct marketing and parcel. DHL providing IVR system in which customer can collect and schedule courier from mobile our automated voice over service sends pick up the from the nearest DHL Express courier which contain the link of your account. Technology just to facilitate customer on their satisfaction level.