A2G contract does not mention 30 min or availability of surveyor? 6:01 PM oh wait 6:01 PM section 9 6:01 PM may need them to clarify that the service guarantee is for FCI policies sold through DA 6:06 PM also, they still don't give any condition if over 30 min? 6:07 PM interesting 6:12 PM < 20 min, +100 6:13 PM > 30 , Free 6:13 PM will need to calculate how many claims in BKK with surveyor 6:13 PM can we know how many under 20 min?