Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products.
However, if you are unable to retrieve your purchases even after contacting the developer, please reply to this email and confirm. Upon receiving your reply, I will look for the possibilities of refunding the charges.
Meanwhile, I recommend that you avoid making any more in-app purchases from it until the developer confirms the issue is resolved.
I look forward to your reply, to know if you were able to retrieve your purchased content. Resolving this issue to your satisfaction is important to me.
Have a nice day!