The lady took my passport for photocopy upon check-in, but returned both my passport and the photocopy version. 3 days later, when I tried to check in another hotel in Chiang Mai, I came to realize that she lost my immigration departure white card! That's a disaster.. Called them up and they don't really speak well in English, kept misunderstood that I was referring to passport. Location is quite far from town, if you choose to walk, it is extremely dark at night. If you come during winter time, don't book the deluxe room. We get both deluxe and superior room, and found the deluxe room was unbearable cold at night, with no heater, insufficient blanket. The wind just kept sipping through the windows! Also, during winter, the view is so dull, all plants just dried up, no greenery at all. Breakfast menu never change, quite boring. Only good thing is extremely fast wifi!