Assess your organisational maturity and staff capability regularly. Standardized and consistent process execution is essential to realizing ITIL benefits, so it’s important to manage staff resources to ensure learning and knowledge transfer. Dev quality assurance teams want to provision and configure platforms themselves in minutes and several times a day. The common “sixteen to eighteen weeks” for new platforms simply isn’t an option. Provisioning, request fulfillment, and traditional ops must change. In some cases, traditional roles will go away or transition to dev.