5. Ease of Return
As much as a consumer wants a product seamlessly delivered to their doorstep, the ease of returning that same product should they choose to do so is absolutely vital. If a customer feels they can’t return a product they purchased online by simply visiting the closest retail store or dropping it back into the mail, then the chances of that customer coming back for more are slim to none. Implementing sound reverse logistics infrastructure is imperative to good customer service within Omni channel logistics.
Omni-channel logistics is all about providing consumers with the most seamless shopping experience. But this only achieved when a retailer can leverage their e-commerce capabilities with the realities of running a brick and mortar store and distribution center network. Luckily, the many challenges listed above can be effectively addressed by a 3PL with a diverse set of WMS capabilities and integration strategies.
As a proven 3PL provider we can help shape the most effective processes and integration strategies. We have designed supply chain solutions capable of adapting quickly to the demands of major North American retailers – and have received year over year recognition from our retailer clients. Contact us today to learn more about how we can help you improve your speed to shelf.