Consequently, shoppers will put off transactions because of the lack of investment and
pressure and the “always there” quality of online shopping; it's easy to come back and complete
a transaction at a later time when they've had more time to think about it. In our focus groups,
participants specifically used words like "commitment" and "dedicated experience" to describe
offline shopping and to contrast it with the less committed experience online. If consumers have
a few minutes in their schedule, they can sit down at the computer and search for a needed item.
If they complete the transaction, fine, and if not, they feel they can pick up where they left off
whenever they like. Online shoppers enjoy this lack of commitment22; it increases their efficacy,
helps them minimize the effort of making a purchase23, and thus increases their sense of control
in the online environment compared to other purchase situations.24
Consequently, shoppers will put off transactions because of the lack of investment andpressure and the “always there” quality of online shopping; it's easy to come back and completea transaction at a later time when they've had more time to think about it. In our focus groups,participants specifically used words like "commitment" and "dedicated experience" to describeoffline shopping and to contrast it with the less committed experience online. If consumers havea few minutes in their schedule, they can sit down at the computer and search for a needed item.If they complete the transaction, fine, and if not, they feel they can pick up where they left offwhenever they like. Online shoppers enjoy this lack of commitment22; it increases their efficacy,helps them minimize the effort of making a purchase23, and thus increases their sense of controlin the online environment compared to other purchase situations.24
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